Many medical providers had telehealth as a tool for conducting virtual patient visits, but patients and providers had not had much need or desire to use it. Until now. The pandemic hit hard in mid-March, and the shelter-in-home orders pushed medical practices to find ways to treat patients without seeing them in their offices. Can telehealth rise to the occasion to meet the medical treatment needs using virtual visits? And if it can, will doctors, nurse practitioners, and more importantly, patients continue to use it? Let’s find out.

Our guest today, Dr Chris Clark, is an experienced family medicine specialist in the Dallas area, and he has been practicing medicine for 26 years. He graduated from The Texas A&M University College of Medicine in 1994 and is currently affiliated with Baylor Scott & White Medical Center.

I recently got introduced to Dr. Clark, and I was intrigued by how his practice went through the transformation journey to tele-health. It was amazing to learn about “what matters” to a medical facility in deciding which technology is available and, more importantly, what is viable for virtual medical visits services. My goal today is to learn more about their journey with you and discuss the alignment gaps that still exist in making telehealth mainstream.